FAQ
1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders typically process within 2-3 business days (Monday-Friday) and transit time is typically 2-5 days.
2. HOW DO I RETURN SOMETHING?
Shoe.vip is happy to accept returns on all merchandise within 30 days of receipt.Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception, Shoe.vip cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy.
3. HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from Shoe.vip. Coupon code cannot be used on orders already placed.
4. HOW DO I OPT OUT OF EMAILS?
Why would you want to?! Our Shoe.vip fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.
Orders typically process within 2-3 business days (Monday-Friday) and transit time is typically 2-5 days.
2. HOW DO I RETURN SOMETHING?
Shoe.vip is happy to accept returns on all merchandise within 30 days of receipt.Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception, Shoe.vip cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy.
3. HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from Shoe.vip. Coupon code cannot be used on orders already placed.
4. HOW DO I OPT OUT OF EMAILS?
Why would you want to?! Our Shoe.vip fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.